You have information about your products or services and you want to put it in the hands of customers and potential customers. How do you package it? How do you market it? Let your end-users help you answer those questions.
In 2010, we developed a fold-out brochure for our client Holy Spirit that included all their locations and a map illustrating those locations. The piece, which we named “Find Us Where You Need Us,” was designed to fit into a small pocket on a Lucite stand that also held other material about the health system and was placed in waiting areas of their doctors’ offices and outpatient centers. It gave easy access to information the health system wanted patients and families to have—and that those people wanted as well. It was the perfect size to fit into a purse, jacket pocket or glove compartment.
Since the piece was first printed, it has grown as the health system has grown and is now a handy-sized booklet. Its usage has grown, too, as patients, partnering medical offices, staff and visitors find it helpful over and over again. At one point, the suggestion that the printed piece was not necessary because the same information could be found on the health system’s website was met with an outcry of opposition. The consensus was that lots and lots of people preferred the information in a printed form that they could simply pull out of their pocket.
The evolution of this particular project reminds us of these important points: Your end-users are smart. Listen to them.
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